Before
After
Illegal dumpingResolved in 6h
Mission St & 16th
Reported by @maria_b
A public-service campaign for a cleaner SF
What's the 311?
San Francisco doesn't fix what it doesn't hear about. The fastest way to a cleaner block is you, your phone, and 30 seconds. Snap it. Send it. Solved — often within hours.
- Avg. response
- <48h
- Fastest resolved
- 2h
- Reports / yr
- 1M+
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Get SolveSF
Free. Built by civic technologists. Reports route directly to SF Public Works, SFMTA, and SFPD where appropriate.
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Prefer the city app? SF311 also works.
The civic loop
The city relies on you to call it in.
SF Public Works has crews, trucks, and steam cleaners ready — but they can't be on every block at once. Citizen reports are how DPW knows where to go next. Every report counts as a vote for your neighborhood.
- 01
You see something
A pile of trash. Fresh graffiti. A mattress on the curb. You don't need to know who handles it.
- 02
You report in 30 seconds
Open SolveSF (or call 311). Snap a photo, drop a pin, hit send. Categories auto-route to the right city crew.
- 03
DPW shows up
Public Works dispatches in hours for most cleanliness issues. You get a status update when it's done.
If you see it, report it
What you can call in.
These are the cleanliness categories SF Public Works (DPW) actually dispatches against. Don't self-edit — if you're unsure, report it and the city routes it.
- 🗑️
Street litter
Trash, broken glass, debris on sidewalks or streets.
- 💩
Human or animal waste
Steam-cleaning crews are dispatched specifically for this.
- 🎨
Graffiti
On public or private property. DPW abates within days.
- 🛋️
Illegal dumping
Mattresses, couches, electronics, construction debris.
- 🗑️
Overflowing trash can
Public Big Belly bins that are full or busted.
- 💉
Used syringes
Sharps & needle pickup — handled with priority.
- 🐀
Dead animals
On public right-of-way. DPW or Animal Care responds.
- 🌳
Tree & sidewalk hazards
Fallen branches, broken sidewalk panels, uplifted curbs.
- 🚗
Abandoned vehicles
72+ hours in one spot, stripped, or expired tags.
- 💧
Encampment debris
Routed to HSOC for outreach + DPW for cleanup.
Don't see it here? Public Works also handles street sweeping schedules, flooded gutters, and damaged street signs. When in doubt — 311.
Real reports, real results
Clean SF Wins.
These before/afters came from neighbors like you. Tag #WhatsThe311 on your wins — we feature them weekly.
Before
After
Graffiti abatementResolved in 2d
Bayview · 3rd St
Reported by @dee_sf
Before
After
Steam cleaningResolved in 4h
Tenderloin · Ellis
Reported by @civicjon
Before
After
Bulky item pickupResolved in 1d
SoMa · 7th
Reported by @reesha
Hero Reporters
Reporters from underheard neighborhoods meet the Mayor.
Downtown gets reported on constantly. Bayview, Visitacion Valley, the OMI, Portola, and Excelsior don't — and crews go where data goes. Each quarter, the top reporter from each of these neighborhoods is invited to City Hall to meet the Mayor and SF Public Works leadership.
The Mayor's Table 🏛️
- • Quarterly lunch at City Hall with Mayor + DPW Director
- • Tell the city what your block actually needs
- • Limited-edition "Bayview Block Captain" jacket
- • Feature on the SolveSF Twitter + this site
Spotlight neighborhoods this quarter
BayviewVisitacion ValleyOMIPortolaExcelsior
| # | Reporter | Neighborhood | Reports (Q) |
|---|---|---|---|
| 01 | D @dee_sf Bayview Block Captain | Bayview | 412 |
| 02 | C @civicjon VisVal Voice | Visitacion Valley | 287 |
| 03 | M @maria_b Excelsior Eyes | Excelsior | 244 |
| 04 | R @reesha OMI Originator | OMI | 211 |
| 05 | K @khoa.sf Portola Patroller | Portola | 198 |
Leaderboard refreshes weekly. To qualify, link your SolveSF / SF311 account at sign-up. One spot per neighborhood per quarter.